August 2017 Stakeholder of the Month – Cindy Jackson, CNA

We would like to congratulate Cindy Jackson, CNA on earning the August 2017 Stakeholder of the Month award at Signature HealthCARE of Portland!

Cindy was chosen by her peers after continuous and overwhelming remarks from families of how dedicated and caring Cindy is and how “she always takes great care of mom” as one family put it. Cindy works mainly on the Rehab-To-Home portion of the Home, and takes pride in the work she does for new Elders who come in, often alone, depressed, and some even wondering if they will ever make it back home. Cindy states she decided to be a CNA in 2006 because she “loved taking care of people.” Without CNAs like Cindy, our Home would not be what it is today.

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SHC of Portland Maintains 5-Star Quality Measures


We are proud to announce that SHC of Portland has earned and maintained a 5/5 Star Ranking for Quality Measures for 9 consecutive months!

“What are Quality Measures all about, and why should they matter to me?” you might ask yourself. Below is a short description from the Centers for Medicare & Medicaid Services (“CMS”) website explaining:

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SHC of Portland earns State-wide recognition for Quality Scores


On June 12th, SHC of Portland was recognized by ATOM ALLIANCE, a regional Quality Improvement Organization (serving AL, MS, IN, KY, and TN), on earning a Certificate of Achievement for outstanding Quality Metrics. According to the report, SHC of Portland was 1 of the 94/310 Nursing Homes in Tennessee to achieve this quality benchmark. Furthermore, SHC of Portland sustained these benchmarks for 6 straight months!!
Atom Alliance is part of the Centers for Medicare and Medicaid (“CMS”) quality initiative to improve quality care in America’s Nursing Homes
SHC of Portland is a 112- Bed Skilled Nursing & Comprehensive Rehabilitation Facility located in Portland, TN. For Admission information or bed availability, please call McKenly Blair at 615.325.9263

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White adds to stellar 23 yr. tenure with Stakeholder of the Month


Please help us congratulate Kim White, Assistant Business Office Manager, as the June 2017 Stakeholder of the Month. The 2016 Signature Hall Of Fame inductee is a ‘jack of all trades’ for the Home, providing support in the Business Office, Admissions, Dietary, Accounts Payable & Receivables, just to name a few. Kim has dedicated her professional life to our Home in various capacities over her 23 year tenure, and has passed the torch to her daughter, who is also an avid Volunteer at the Home. Kim’s coworkers describe her as the unsung support member of our operation; she is the one whose work keeps the day to day operations of the Home afloat and successful! CONGRATULATIONS KIM!

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Ralph’s Country Store opens up at local Nursing Home

Signature HealthCARE of Portland (Portland, TN) held its grand opening for Ralph’s Country Store this past Friday, May 19th 2017. Ralph’s Country Store was named in honor of the long-time Portland, TN Physician Ralph Ruckle, who has served as a practicing physician at SHC of Portland for 40+ years. This resident-operated store used to serve as the Human Resource office and, with the help of facility staff headed up by Maintenance Director Terry Canter and Assistant Alex Cox, the old office space has now been revitalized into a community gathering place for the whole Home. General Stores and other Community gathering places are slowly being adopted and integrated into Long-Term Care Homes to improve the atmosphere for both Elders and Stakeholders. The Elder feels more empowered and able to make choices for themselves, as well as feel like they are less isolated from the outside community.

Ralph’s Country Store is opened to the public, families, and elders and has mostly all of the amenities that a country store traditionally has: cold drinks, coffee, snacks, ice cream, and a store associate whom happens to be an Elder at our Home! Anita Bullington, SHC of Portland Elder and Elder Council President, will be the first Store Manager in the store’s history, a role that she is very familiar with. Before her recent health issues, Ms. Anita worked at several country stores and restaurants in Sumner County, including Bullington’s Market in nearby Siloam, TN which was owned by her brother. Ms. Anita moved in our Home in December2016 from Sumner Regional Medical Center. Ms. Anita was at another Nursing Home prior to being hospitalized, but claims that she would have never got an opportunity like this to run a Country Store at the previous Nursing Home, and the atmosphere at SHC of Portland has really kept her spirits up.

Signature HealthCARE of Portland is a 112-bed Skilled Nursing and Wellness Center located in Portland, TN offering Physical, Occupational, and Speech therapy services, and is operated by parent company Signature HealthCARE, LLC. Please call 615.323.4629 for more information or visit our website 

May 2017 Stakeholder of the Month


Please help us congratulate Chassie Reeves, LPN, on being named Stakeholder of the Month at Signature HealthCARE of Portland. Chassie, a native of Bethpage, TN, is a 2016 graduate of Tennessee College of Applied Technology (“TCAT”) in Hartsville, TN. Chassie was selected for this award because of the high level of accountability she holds herself to, rarely ever missing an opportunity to provide care in our home. Further, Chassie always gets positive reviews from families and elders, and she seems to always find the positive in each day. She will always greet visitors with a smile and strives to make our atmosphere feel inviting and homelike.

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Anita Nichols, RN – Stakeholder of the Month, April 2017


We would like to formally congratulate Anita Nichols, RN on being named April Stakeholder of the Month at SHC of Portland. Anita is a dedicated Stakeholder and a true leader in the Nursing Department. Often times, families will comment on how caring and compassionate Anita is and claim that “when she is working I rest easier at night knowing our mom/dad is in great hands”. Anita is also involved with New Stakeholder Training for new Nurses on her station; we rely on her Mentorship! Anita also enjoys educating herself, frequently logging a staggering number of Company eLearning Modules. At Signature Healthcare, we believe in Lifelong learning and Anita fits this mold undoubtedly. Please help us congratulate Anita Nichols, RN on earning April Stakeholder of the Month!

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A Night Among the Stars – Hall of Fame 2016

Our vision at The Bridge at Highland is to radically change the landscape of Healthcare, forever. To us, this means being much more than a provider of medical and health services. We are elder focused and community focused, and believe the greatest generation residing in our care deserve more than our skilled nursing and rehabilitation services – but recognition for lifetime achievements!

The Hall Of Fame Café seeks to honor elders for lifetime achievement, military service, community leadership, community volunteering, and career achievements just to name a few! Since its inception, the Hall Of Fame Café now includes one community member and one Signature Healthcare stakeholder.

This year at The Bridge at Highland we inducted David Hong, Leila Busch, Joost Koenig, Michael McClellan (community member), and Kimberly White (stakeholder).

Their Hall Of Fame biographies are posted on our Hall Of Fame wall for one whole year for all of the community to see. Their stories include a Korean native whose life work spans across the globe; an orphan teenager from Switzerland who is fluent in five languages, a 22 year stakeholder who has worked in many capacities at The Bridge at Highland; a teacher-turned-practitioner investing his time in geriatric care; and a faithful, loyal member of the Highland Adventist Church who was known for her breathtaking cooking and baking skills!

Please take time to read more about their lifetime achievements located inside The Bridge at Highland on Hall Of Fame Hall.

*A Special ‘Thank You’ to the Bells Of Praise at Highland Academy for their musical contribution, SHC Production, Anna Bass, Portland Chamber of Commerce, and the Highland Dietary Department!

From Aide to AIT: Congratulations, Casey Malone!


Congratulations to Casey Malone, business office manager at The Bridge at Highland, for being accepted into the Administrator-In-Training (AIT) program with Signature HealthCARE.

Casey has been a consistent performer in the business office manager role at The Bridge at Highland, while carrying on the family history of working in long-term care. In fact, Casey first started her career in long-term care working as an aide on the kitchen staff while in high school. Casey has worked in a total of three different areas in the LTC business: business office, admissions and marketing, and dietary.

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Teri Sanders – Stakeholder of the Month


Please help us congratulate Teri Sanders of our dietary department as our September Stakeholder of the Month!

Teri is a mother to three boys and has been happily married for 6 years. In her spare time Teri loves to read. Teri has spent 8 months at The Bridge at Highland in the dietary department and always has a positive attitude each time she comes to work. Teri’s coworkers say she is always willing to help others and work extra if ever needed.

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